Purchasing
WE DO NOT OFFER SALES TO REGIONS OUTSIDE THE UNITED STATES AT THIS TIME.   

In order to use our E-commerce site, you agree to enter and maintain current, complete and accurate account information for all aspects of your account so that we can expedite the completion of your transactions and/or contact you as needed. 

We only accept PayPal as payment for our products on the Website at this time.  If you desire to use another form of payment (we also accept Venmo, outside of the Website) please contact us to make an arrangement before completing the order.  All payments must be made in US dollars.  We reserve the right to change prices at any time.  Prepayment is required on all large orders or those which require shipping.  For local orders that can be picked up from our office directly, please contact us directly to make arrangements before completing the order. 

Your participation with outside payment processors (PayPal) are solely between you and such third parties.  Sales tax is added to the price of purchases as deemed required by law.  You agree that Backcountry Herbs shall not be responsible or liable for any loss, damage or other matters incurred as the result of your participation with these payment processors. 

You further agree to be financially responsible for all purchases made by you (or someone acting on your behalf through your account).  You agree to pay all charges at the prices in effect at the time of completion/submittal, including any applicable shipping fees.  You authorize us to charge your chosen payment provider of any such amounts upon completion/submittal of your order.  In the event that your account information is incorrect and creates a payment delay, we cannot guarantee a listed price.  We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. 

Products purchased from Backcountry Herbs are NOT for resale.  They are intended for personal use by the purchaser only for legitimate non-commercial use only.  You agree to only purchase goods or services for yourself.  We reserve the right to refuse any order placed through our Website or other method.  We may (at our sole discretion), limit or cancel quantities purchased per person, per household or per order.  These restrictions may include orders placed by or under the same customer account, same payment method, and/or orders that use the same billing or shipping address.  We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors. 

Returns and Refunds
We offer a 30-day money back guarantee on all Our (regularly priced) current year products.  We do not refund sale items or discounted prior year products. 
All products are marked with a pick or processing date.

So, for example:  You purchase a 1oz bag of Calendula with a pick date of 2019 in October of 2021.  This is considered a Prior Year product, and therefore is not eligible for return. 

Your item must be returned in its original, unused, sealed packaging.  Packaging that appears to be tampered with or is otherwise crushed will not be eligible for return.  Perishable goods (syrups, honeys, oils and fresh herbs which include foliage or root material) as well as gift certificates are not eligible for return. Due to the nature of our products, we cannot exchange items unless the original order was received defective or damaged.  If you need to exchange an item that was damaged in shipment, please contact us to initiate the process. 

***Please contact us to initiate the return on any product. ***
*The item/s must be returned in the original, unused, and sealed packaging. 
*Initial and return postage/shipping costs are not refundable. 
*All returns must be submitted with a copy of the original receipt/proof of purchase. 
*Glass items should be packed and padded well to ensure they do not break in return transit.  Glass items that arrive to us broken will not be refunded.
*You may return the item in the same shipping box.  Please make sure to mail the package to us within 5 business days of initiating the return.  You are responsible for return postage. 

Once we receive and inspect your return submission, we will notify you in an email stating that the return has been approved or rejected.  If approved, you will receive an email regarding the refund status.  Your refund will then be processed and a credit issued to your original method of payment within 3 business days (not including holidays).  If the purchase was made in cash/check, you must be able to pick up the refund locally OR it will be applied as a credit on your account. 

In the event that the refund goes missing or is unreasonably late, follow these steps:
*Check the date the refund was issued in your email notification.
*Check your bank or credit card account statement again.
*Contact your Bank or Credit Card Company.  There may be reasons they are delaying the posting of the refund. 
*** Once you have gone through all these steps, and you still cannot track down your refund, please contact us at www.backcountryherbs@gmail.com .

Shipping
Backcountry Herbs is a small local business with a very limited staff (Currently just little ‘ole me!).  We make every effort to ensure your purchase leaves our facility within 2 business days (not including weekends or holidays) from receiving a completed paid order.  We will not package an order until it is completely paid.

We generally do not prepackage our herbs.  To ensure the highest freshness of our dried herbs, they are kept in glass jars and only packaged as an order is received.  We cannot guarantee a specific shipping or delivery dates.  You will receive email updates regarding your order status and tracking information. 

WE DO NOT OFFER SALES TO REGIONS OUTSIDE THE UNITED STATES AT THIS TIME.   

Pre-Orders and Backorders
Due to the nature of our business (which is fully dependent on Nature) we do not offer Backorders.  Our East Idaho short growing season presents stocking challenges for the way we do business.  We have limited and seasonal availability of the quality herbs we offer.  If you see an herb you like in our offerings, get it while you can, because it might not be available later.  And once they go Out of Stock, they won’t be available until the next growing season.

We do offer Pre-Orders on seasonally available fresh (Local pick up only) and dried herbs.  We generally will give notice when herbs are coming available for harvesting on our FB page.  You may pre-order at that time.  Herbs that are offered as a pre-order are marked within the Shop tab but you must contact us to request the specific herb and the quantity you want to pre-order.  All Pre-orders MUST be fully paid before they will be considered. 

IF for some reason we are not able to fulfill your order due to the availability or quality of the herbs, you will receive a full refund.  Unfortunately, we do not offer shipping on fresh herbs at this time.  There is just no good way to get them to customers in a short period of time and ensure the quality we strive to maintain. 


Storing and Preservation
We hope you are completely satisfied with our products. Please keep in mind that we do not use artificial preservatives in our products, so their shelf life is limited.  Use up their yummy goodness while they are fresh. Here are a few tips for keeping your herbs and products fresh:

* Dried Herbs.  Transfer your quality herbs to a clean glass jar with an airtight lid. Store in a cool, dark place away from moisture/humidity and sunlight.  We recommend you use them within 1-2 years of the pick date.
* Syrups and Oxymels should be refrigerated for longer shelf life. Shake well before using. Discard if any off-smelling aroma, discoloration or cloudiness occurs. We recommend you use these within 6- 8 months from the date noted on each package label.
* Oils should be stored in a cool, dry place away from sunlight. Discard if any off-smelling aroma, cloudiness or discoloration occurs. We recommend you use these within 3 months from the date of purchase.
* Honey’s and Salves are good indefinitely. Discard if any off aroma or discoloration occurs.
* Tinctures are good up to 5 yrs.  Store in a cool dry place out of sunlight.
* Aloe Vera gel can be stored frozen for up to 3 months from the date of purchase years. Once thawed the gel should be refrigerated and used up within a week from purchase.

Product & Services (Relating to Health and Wellness)
The content and information found on this website are for informational and educational purposes only.  None of these products or statements have been approved by the US FDA and are not intended to diagnose, treat, cure or prevent disease.  These products and information should not be considered a substitute for treatment from a licensed healthcare provider.  I am a trained herbalist, but not a licensed or registered medical doctor.  I cannot diagnose health conditions, prescribe medicine or treat patients.  While I believe in the safety and efficacy of herbal medicine, the usage of herbal supplements and remedies can be as complicated as conventional medicine and should be used with caution.

Customers should accept ownership and responsibility for their own health, including negative consequences and positive outcomes.  Please consult with your primary care physician before using any herbal supplement or remedy, particularly if you have an existing medical condition for which you take prescription medication, OR if you’re pregnant or nursing.  We cannot predict how an herb or remedy will work for you.  As with prescription medication, people react differently to any given herb or remedy.  We are not liable for any possible adverse reactions and side effects of the products you purchase from us or decide to use.  It is important to do your own research and be knowledgeable about any herb before you use it.  No website information or forum-type posts should be considered health advice. 

In addition, please be 100% sure of plant or mushroom identification before you harvest or ingest them. Many plants have a list of common names they are known by regionally and ethnically, many of which are crossover names for multiple plants. Learn the scientific binomial names of the plants you are intending to work with. You agree that We are not responsible for incorrect identification or reactions to any plant or mushroom product made by customers and we are not to be held liable for any and all possible consequences of plant/fungus misidentification. Harvest safely and responsibly. It is your responsibility to verify such matters independently from primary sources of information and by taking specific professional advice.